Jan 31, 2008 1:17 pm US/Pacific
AT&T Network Suffers Outage In Midwest, Southeast
Provider Investigates Cause Of E-mail, Wireless Outage
DALLAS (CBS) ―
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AT&T offers 3G, or third-generation service, in most major metropolitan areas. (File)
CBS
AT&T Inc. customers in the Midwest and Southeast with Web-enabled smart phones lost some service Thursday.
Customers could make voice calls but experienced trouble getting e-mail or connecting to the Internet with their smart phones or laptop computer connection cards, said AT&T spokesman Mark Siegel.
The outage on the company's 3G and Edge networks began about 5:30 a.m. CST, he said.
Siegel said technicians were working to resolve the problem, and San Antonio-based AT&T was apologizing to customers. He said the company didn't know how many customers were affected.
AT&T, the country's largest telecommunications holding company by revenue, offers 3G, or third-generation service, in most major metropolitan areas. That network provides Internet and e-mail access at higher speeds than the Edge network, which the company offers in areas where 3G is not available.
AT&T's service for mobile phone customers was known as Cingular before AT&T bought out the share held by BellSouth Corp.
(© 2009 CBS Broadcasting Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The Associated Press contributed to this report.)
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