May 20, 2008 9:34 am US/Pacific
Hate To Fly Now More Than Ever? You're Not Alone!
LOS ANGELES
A J.D. Power survey released Tuesday that found airport satisfaction down 14 percent compared to 2007.
The study ranks large airports with 30 million or more passengers per year, medium airports with 10 to 30 million passengers per year and airports with fewer than 10 million passengers per year. It looks at six factors: airport accessibility; baggage claim; check-in/baggage check
process; terminal facilities; security check; and food and retail services.
Among large airports, Los Angeles International scored 675.
Among medium-sized airports, San Diego International scored 678, slightly ahead of the segment average of 673.
Among smaller airports, Orange County's John Wayne Airport scored 689, a point ahead of Long Beach at 687, where the segment average was 684. Burbank's Bob Hope Airport scored 674.
Overall satisfaction, the survey found, was 675 on a 1,000-point scale, down 14 points from 2007.
In the satisfaction survey, the average among big airports was 674 on the 1,000-point scale, with Philadelphia International ranking the highest at 690, followed by:
-- McCarran International in Las Vegas and Orlando International, tied at 688
-- George Bush Intercontinental/Houston, 684
-- Phoenix Sky Harbor, 682
-- Miami International, 681
-- John F. Kennedy International , 680
-- Hartsfield-Jackson Atlanta International, 678
-- Newark International, 677
-- Charlotte Douglas International, 675
-- Los Angeles International, 675
-- Chicago O'Hare International, 671
-- Detroit Metropolitan Wayne County, 671
-- Toronto Pearson International, 667
-- Dallas/Ft. Worth International, 666
-- Denver International, 665
-- Seattle-Tacoma International, 656
-- San Francisco International, 652
-- Minneapolis/St. Paul International, 647
Among medium-sized airports, Chicago Midway International ranked the
highest, with 697, followed by:
-- LaGuardia International, 688
-- Memphis International, 687
-- Ronald Reagan Washington National, 687
-- Tampa International, 687
-- Baltimore Washington International, 686
-- Kansas City International, 685
-- Vancouver International, 683
-- Cincinnati/Northern Kentucky International, 682
-- Washington Dulles International, 682
-- San Diego International/Lindbergh Field, 678
-- Sacramento International, 677
-- Cleveland Hopkins International, 674
-- Medium Airport Average, 673
-- Lambert St. Louis International, 672
-- Salt Lake City International, 672
-- Boston Logan International, 670
-- Fort Lauderdale Hollywood International, 669
-- Honolulu International, 667
-- Portland International, 665
-- San Jose International, 664
-- Oakland International, 657
Among smaller airports, Dallas Love Field ranked No. 1 with 709 points,
followed by:
-- Houston Hobby International, 700
-- San Antonio International, 699
-- Louis Armstrong New Orleans International, 698
-- El Paso International, 693
-- Nashville International, 691
-- John Wayne, 689
-- Long Beach, 688
-- Bradley International, Conn. 684
-- Small Airport Average, 684
-- Tulsa International, 677
-- Port Columbus International, 675
-- Raleigh-Durham International, 675
-- Burbank Bob Hope, 674
-- Indianapolis International, 674
-- Pittsburgh International, 673
-- Southwest Florida International, 668
-- Boise, 664
-- Austin-Bergstrom International, 659
-- Albuquerque International Sunport, 657
-- Tucson International, 655
(© 2008 CBS Broadcasting Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. Wire services contributed to this report.)
